Agreement (contract)

Terms and conditions for stores to subscribe at Dukan Market www.dukanmarket.com: The merchant must follow the following terms:

1- Adherence to all laws and regulations mentioned in the privacy policy and the policy of replacement and retrieval and preserving all his personal data registered in the system and not disclosing it to anyone.

2- The merchant (the second party) must issue a user name and password for every employee who uses his system in Dukan Market, in order to avoid arithmetic errors in the Dukan Market, , and it is easy for him to tire each bill separately in case of wanting to refer to it in advance.

3- Requests invoices must be printed: - a copy for the delegate - a copy for the consumer so that they are attached to the requests in order for the delegate and the consumer to be able to distinguish goods.

4- Commitment to provide the goods and products offered in the Dukan Market,, taking into account the following: - Ensure the availability of the offered quantities in the Dukan Market,. - Ensure the validity of the products before they are delivered to the delegate.

- Maintaining the cleanliness of commodities and not merging foodstuffs with other materials such as cleaners and others.

-Refrigerated and frozen materials are removed from the refrigerator when the delegate delivers the requests, to avoid damage.

- Giving orders received to you through the Dukan Market, is a priority to be delivered on time or allocating an employee to follow your store page.

5- In the case of a complaint by the customers or consumers, you will be contacted to resolve the complaint amicably.

In case that you do not respond to the complaint, the customer will be given the choice between retrieving the amount of price and deducting it from your account or submitting a complaint to the concerned authority.

6- In the event of repeated complaints to your store, your financial accounts will be settled, your privileges will be closed, and in the Dukan Market,, you will not be allowed to claim subscription fees for the remaining months.

7- Types of complaints: product validity - delivery of goods incomplete and others. Conditions and method of paying the value of your paid sales electronically

1- After completing the registration and electronic subscription process, the store owner (the second party) must send the bank account number to the Dukan Market, and with the same name in the attached commercial record and bring in an official letter approved by the bank stating the validity of the account number for the institution or company at the designated e-mail Vendor_service@dukanmarket.com to serve the stores.

2- The merchant (the second party) must send a monthly account statement of the value of the paid sales electronically only in the Dukan Market,, not after the date of the 4th of the following month, to the following email: Finance_section@dukanmarket.com.

3- A percentage of (2%) will be deducted from the value of the sales paid electronically, which is the bank commission for each payment made on the electronic payment gateway.

4- Your monthly sales value will be transferred / deposited after the audit and review and the aforementioned percentage will be deducted by the Dukan Market, employees in your bank account Every 10 days and in the event of an official vacation, the days are extended for the same period as the official holiday. Delivery service and delegates:

1. A merchant is only entitled to send orders via the shipping company responsible for the delivery service

Important Notes:

1. When renewing the commercial registration or the municipal license, please update the data and attach copies of it electronically from the page of your store management and communicate with the administration to agree to the sent update, otherwise the system will stop working until the renewal process is completed.

2. In the event that you have to close your store for a temporary period and hide from the main page, please contact directly with the store management, either through the following email Vendor_service@dukanmarket.comor contact the store management through other communication channels available at www.dukanmarket.com 3. When selling the store, please contact the administration to clear your accounts and close your participation in the online store.

4. All of your information in the Dukan Market is confidential and has its privacy and will not be disclosed unless it has been requested by the official authorities.

Thanks